Refund Policy
At Petals & Paw, we want you to love your piece as much as we love creating it. Our goal is 100% customer satisfaction, and we stand behind the quality of our work. If you have any questions or concerns about your order, please contact us at petalsandpaw.info@gmail.com.
Custom Engraved Items
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Once engraving has begun, the piece cannot be refunded.
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Please double-check all personalization details before placing your order, as we create each piece exactly as submitted.
Exchanges
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Items that have been shipped to you can be exchanged within 30 days of delivery.
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Exchanges may be made for a color or design, subject to availability.
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Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.
30-Day Love It Guarantee
We believe you should adore your jewelry. If for any reason you don’t love your piece, you can return it within 30 days of delivery for a full refund.
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Items must be in their original condition and packaging.
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Refunds will be processed to the original payment method within 5–7 business days of receiving your return.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please email us at petalsandpaw.info@gmail.com within 7 days of delivery with your order number and clear photos of the issue so we can arrange a replacement or refund.
How to Start a Return or Exchange
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Email us at petalsandpaw.info@gmail.com with your order number and reason for return/exchange.
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We’ll provide you with return instructions and a shipping address.
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Pack the item securely in its original packaging and ship it back to us.
Non-Returnable Items
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Gift cards
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Items that have been significantly used or damaged after delivery