Terms of Service

Welcome to Petals & Paw! These Terms of Service (“Terms”) govern your use of our website, www.petalsandpaw.com(“Site”), and any purchases you make from us. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Petals & Paw creates and sells custom engraved pet jewelry and related accessories. Each piece is made-to-order and personalized based on customer selections.

2. Eligibility

You must be at least 18 years old or have the involvement of a parent/guardian to make purchases from our Site.

3. Orders & Customization

  • All orders are subject to acceptance and availability.

  • Custom engraved items are created exactly as submitted. Please double-check all spelling, images, and personalization details before completing your purchase — we cannot make changes once production begins.

  • We reserve the right to refuse orders that violate our content guidelines (e.g., offensive or inappropriate engravings).

4. Pricing & Payment

  • All prices are in USD and are subject to change without notice.

  • Payment must be received in full before production begins.

  • We accept payment via Shopify.

5. Shipping & Delivery

  • Estimated production times are 5-10 days, this does not include shipping time.

  • We ship worldwide using trusted carriers. Shipping costs are calculated at checkout.

  • We are not responsible for delays caused by carriers, customs, or events beyond our control.

6. Intellectual Property

All content on this Site, including product designs, images, logos, and text, is the property of Petals & Paw and may not be used without our permission.

7. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose;

  • Submit content that is offensive, harmful, or infringes on another’s rights;

  • Attempt to hack, interfere with, or disrupt our Site’s functionality.

8. Limitation of Liability

To the fullest extent permitted by law, Petals & Paw shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our products or Site. Our liability for any claim shall not exceed the purchase price of the product in question.

9. Disclaimers

  • Our products are intended for decorative use. We are not responsible for any harm or injury resulting from misuse.

  • Colors, engraving placement, and finish may vary slightly due to the handcrafted nature of our products.

10. Privacy

Your use of our Site is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

12. Governing Law

These Terms are governed by the laws of the State of Virginia, without regard to its conflict of law principles.